contact us

We're here to help.

Have a question about your order, a piece, or anything else? Get in touch, and we'll get back to you as soon as possible.

If you need to contact us with questions, feedback, testimonial or any suggestions, please send me an email to info@boutiquesecondlife.co.ukor fill the contact form below. All emails are typically responded within 24 to 48 hours, except weekend and holiday. 

Contact form

Still need help?

Check out our FAQs or reach out on Instagram. We're always happy to hear from you.

quick answers

Frequently asked questions

When will my order be dispatched?

Processing time:

We aim to dispatch your order within 1-2 working days via Royal Mail from London (UK).

We do not ship on weekends or bank holidays.

Note: if you chose a "Tracked Shipping Service" we'll provide you a tracking number for your order, otherwise we won't able to do so, as we'll ship it with "Untracked Standard Postage". 

How long does shipping take to be delivered?

Estimated shipping times:

-United Kingdom: 1-2 business days.

-Rest of the world: from 7-10 business days up to 2-4 weeks.*

*Note: After the item arrives in your country it has been known to take between 2-4 weeks to clear customs. These delays are completely out of our control and are decided by customs in each individual country.

Do you ship to all countries?

Yes, we ship worldwide!

Will I have to pay customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Now that the UK has left the EU, import VAT is likely to be applied on items going between the UK and the EU, according to your country import law.

Import duties are calculated and charged by local customs authorities in many of the countries we ship to. If this applies, this will be an additional cost to you. It is likely you will be required to pay the import duty to your local customs authority before the goods can be released to your delivery address, so please take into account that this will increase the delivery time stated by the delivery service.

Note: Some countries have been known to take between 2~4 weeks to clear customs.  For more details on refund policy caused by delay in customs clearance please see Return Policy.

WHAT MAKES BSL DIFFERENT

AUTHENTIC

We use only authentic designer elements, sourced with care.

REWORKED BY HAND

Each piece is redesigned and assembled by hand in the UK.

ONE OF A KIND

No duplicates, ever. Every piece is completely unique.

MADE TO LAST

Created with premium materials and made to be worn, every day.